So...What's a Process Server?

Titanium is a dynamic firm that provides legal support specializing in process serving and skip tracing; and if you’re here, you’re probably wondering what exactly a process server is. We manage a network of process servers across the US, which allows us to disperse our client’s documents to servers near the destination it needs to go. It’s an amazing opportunity to make money on your own time, and here’s exactly what a process server does. 


US Legal defines process serving as “a person authorized by law (or by a court) to formally deliver process such as summonses, complaints, subpoenas, writs and other court to a defendant or respondent.”

In other words, process servers are delivery drivers, but with legal documents. 

“Serving” a document means letting an individual know they are needed to appear in court. Remember learning the term due process back in grade school? Thanks to the Magna Carta written in 1215, the law states that the public must be made aware of claims being filed against them. This is called due process. 

In the modern age, however, we’ve learned to streamline this process remotely. Upon hiring, our process servers are given in depth initial training from one of our in-house Service Agent supervisors. We have piloted our own software, so we require all process servers to download our phone app, Tinite. This allows us to stay connected with every service agent in the field, and allows our network to be far reaching. So… how exactly does it work?

Our clients send us all of the documents they need served. Once we pre file them and prepare them for service, they are assigned out to servers in the vicinity of where they need to be served via our phone app. Then, that’s where our process servers hit the ground running. 

Once they’ve printed the documents they need served, their attempts begin. As a process server, it’s industry standard to make 4 attempts at service before closing the job as non-found. After 4 attempts, you have done your due diligence and skip tracing methods are deployed. These attempts need to be made in the morning, in the afternoon, in the evening, and on the weekend- usually one each if the defendant doesn’t answer to take their documents. We guarantee fast service times by requiring the first attempt is made within 72 hours. Each one of these attempts is documented by taking a GPS and time stamped picture in the app, and recording and pertinent details about the attempt. When you reach the person who needs to receive documents, you are then asked to record the name of the person and a physical description of them, these are called hygiene factors. After the job is closed out, commission is received for the job done! And just like that, you’re a process server!


Alex Sullivan